Privacy Policy

This privacy policy explains how J & M Specialist Cars ("we", "us", "our") collects, uses and protects the personal information you provide to us. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

J & M Specialist Cars is the data controller responsible for your personal data. You can contact us at:

  • Address: Barmoor Garage, Main Road, Ryton, Tyne and Wear, NE40 3AG
  • Email: [email protected]
  • Telephone: 07725 185866

What information we collect

We may collect and process the following information about you:

  • Your name and contact details (such as address, email address and telephone number).
  • Information you provide when enquiring about, purchasing or financing a vehicle.
  • Vehicle and part-exchange details relevant to your enquiry.
  • Details of your visits to our website and the resources you access.

How we use your information

We use your personal information to:

  • Respond to your enquiries and provide the products and services you request.
  • Process vehicle sales, finance applications and related paperwork.
  • Meet our legal and regulatory obligations.
  • Contact you about your enquiry or, where you have agreed, with relevant offers and updates.

Lawful basis for processing

We process your data where it is necessary to perform a contract with you, to comply with a legal obligation, for our legitimate business interests, or where you have given your consent.

Sharing your information

We do not sell your personal information. We may share it with finance providers, lenders and other partners where necessary to provide the services you have requested, and with regulators or authorities where required by law.

How long we keep your information

We keep your personal information only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting or reporting requirements.

Your rights

Under data protection law you have rights including the right to access, correct, erase, restrict or object to the processing of your personal data, and the right to data portability. To exercise any of these rights, please contact us using the details above.

You also have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk if you are unhappy with how we have handled your personal data.

Contact us

If you have any questions about this privacy policy or how we handle your personal data, please contact us by email at [email protected] or by telephone on 07725 185866.

What our customers say about us

Our Reviews

Absolutely first class customer service from these guys. From my initial enquiry about a vehicle to the final part exchange of my old truck (for which they gave a very fair trade in deal) and handover of my new truck I couldn’t have asked for more. Doug was professional and friendly and the trip I made from south of London to their premises near Newcastle was worth it. The vehicle was exactly as he had described and advertised and presented in immaculate condition. Highly recommend
— Tim Flintan
4 years ago I was searching for a larger van for work ( dog walker) and I found an add for one at J & M. I went up and met Doug who showed me round the van. what I liked and appreciated is that there was ZERO pushy sales techniques - here's the van, here's the info if you want it let us know. Anyway I bought the van and fast forward 4 years later its time for an upgrade and of course there was no where else I would want to go! I found exactly what I wanted online, had a look, had the same brilliant experience as the first time and of course have bought this one. Brilliant staff and nothing is too much. Incredibly happy with the van, I'd not hesitate to recommend them to anyone else. I will see them again for my new van no doubt ... but hopefully not for quite a long time! 🤣 thanks again guys!
— Harley Rae
Can't fault this company from start to finish! Doug was so lovely, a pleasure to deal with. I travelled down from Scotland on a train and James picked me up from the station. I was met by Doug and the rest was just straight forward. Lovely clean truck, as described by Doug prior to traveling. Great communication, nothing as too much trouble. The truck had a problem to which I took it to my local mechanic back in Scotland a week after purchase, without a problem Doug gave them the go ahead and payed for the repair. Straight forward! I was treated with respect and kindness from the get go. I can't recommend the company enough. Thank you Doug and James, (sorry didn't meet the other brother!!) 😅💞
— Jodie Sharp
Honestly, the level of service we have just received from these guys has been OUTSTANDING! One of our vehicles was stolen, and we needed to get another vehicle as a matter of urgency. We did a deal on a new pick-up with Johnny & Doug….. but the insurance company decided to drag their heels in regards to settling the finance on the stolen vehicle which in turn massively delayed us being able to arrange finance on the truck we agreed to buy from J&M. These guys completely understood our situation, and gave us a pick-up truck to use for 3 weeks absolutely FREE OF CHARGE whilst everything was sorted out.
— Ryan Stienlet
Doug at J&M Specialist Cars provided an absolutely outstanding experience from start to finish. From the moment we walked in, it was clear that he genuinely cares about his customers and takes pride in what he does. He went above and beyond to make sure everything was right for us, taking the time to answer all our questions and making the whole process smooth and stress-free. His knowledge, honesty, and attention to detail really stood out, and we never felt rushed or pressured at any point. We’re absolutely thrilled with our truck—it’s exactly what we were looking for, and Doug made sure it was in fantastic condition before handing it over. It’s rare to come across someone so dedicated and trustworthy these days. If you’re looking for great service and someone who truly goes the extra mile, I wouldn’t hesitate to recommend Doug at J&M Specialist Cars. We’ll definitely be back in the future! ⭐⭐⭐⭐⭐
— steph patterson
Great people ,very talkative and made it such an easy process really happy with my Izuzu dmax kept it in amazing condition for when I turned up will be buying future trucks from here!
— Nicholas Russell-Maxwell
I don’t usually give reviews but on this occasion I couldn’t not ☺️ Outstanding Customer service. They went above and beyond. Everyone we met at the garage were super friendly and really helpful. Thank you Doug for all your help. It is very much appreciated.☺️ 100% highly recommend these guys if your looking for a new vehicle ☺️
— Amy Wilson
Owned a lot of my cars in my life and this was by far the best service I’ve ever received, from initially looking for a truck to picking one up. Johnny & all the team have been brilliant from start to finish, they will go above and beyond for you. Super happy customer & will not hesitate to return when the time comes to swap my truck
— Danni E
Been looking for a pickup and I got what I was looking for and then sum. Staff are very friendly and helpful and my purchase was completed and picked up within the same week. I highly recommend if you are looking for a pickup or any kind of car they do there best to accommodate, this is the place to go. Really happy with my truck. 👌
— Dave Grim
Extremely friendly, helpful and arranged all agreed touch ups and repairs prior to pick up. A great selection of pick up trucks and I will definitely be purchasing my next truck from them in the future. Well recommended 👌
— Alan Carter
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